ApexChat
AI customer support that resolves 80% of tickets
ApexChat is an AI-powered customer support platform that resolves up to 80% of support tickets automatically across nine channels — live chat, email, SMS, WhatsApp, Instagram, Facebook Messenger, Slack, Telegram, and TikTok — from a single unified inbox. It learns your brand voice, products, and policies, answers from a retrieval-powered knowledge base, and hands off to a human in one click whenever a conversation needs it. With industry-first tools for automotive and parts retailers — a Year/Make/Model selector and NHTSA VIN decoding — and flat-rate pricing with no per-resolution fees, it scales support without scaling cost.
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Built to get real results.
Resolves 80% of tickets, automatically
Self-learning AI handles repetitive questions across every channel, cutting first response from ~45 minutes to ~3 and freeing your team for the conversations that matter.
One inbox, nine channels
Chat, email, SMS, WhatsApp, Instagram, Messenger, Slack, Telegram, and TikTok — unified, with native Shopify, BigCommerce, and Magento integrations.
Built for parts & automotive
An industry-first Year/Make/Model selector and NHTSA VIN decoding help shoppers find the right fitment with no human in the loop.
Knowledge base with RAG
Upload docs, scrape your site, and sync products so answers stay accurate and on-brand — and get smarter with every conversation.
Human takeover & analytics
Monitor live conversations, jump in with one click, and track CSAT, per-agent scores, and channel performance.
Flat-rate pricing
No per-resolution fees — grow support volume without watching a meter.
Feature checklist
See ApexChat in action
ApexChat questions, answered
What is ApexChat?
ApexChat is an AI-powered customer support platform that automatically resolves up to 80% of support tickets across nine channels — live chat, email, SMS, WhatsApp, Instagram, Facebook Messenger, Slack, Telegram, and TikTok — from one unified inbox.
How does it learn my business?
It answers from a retrieval-powered (RAG) knowledge base: upload docs, scrape your website, and sync your products. It matches your brand voice and gets more accurate with every conversation.
Can a human take over a conversation?
Yes. You can monitor conversations live and jump in with one click whenever a ticket needs a person, then let the AI resume.
Is ApexChat good for automotive and parts stores?
Yes — it includes industry-first tools for parts retailers, including a Year/Make/Model selector and NHTSA VIN decoding to help shoppers find the right fitment.
How is ApexChat priced?
Flat-rate, with no per-resolution fees — so you can scale support volume without watching a meter.
Get started with ApexChat.
Set it up in minutes — or let our team handle it for you.